One shared inbox
Every SMS and WhatsApp thread on your customer line, side by side, visible to everyone on the team.
Shared inbox · SMS & WhatsApp
Go2Msg gives your team shared access to a single SMS or WhatsApp number — with every message tagged to the teammate who sent it, and a full audit trail behind every conversation.
Built for shared customer lines
Every SMS and WhatsApp thread on your customer line, side by side, visible to everyone on the team.
Every outgoing message is signed with the teammate who sent it. No more "who quoted that price?"
Reviewable history of every send, edit, assignment, and handoff. Pull a clean record of any thread, any time.
Assign threads, hand off mid-conversation, leave internal notes only your team sees. Off-board a teammate in one click.
Two channels, one team
Whichever channel your customers prefer, your whole team works out of the same inbox with the same attribution.
10DLC and toll-free support, native MMS, opt-out keyword handling, and delivery receipts on every send.
Channel details →Official WhatsApp Business API. Skip the shared-device anti-pattern — every staff member signs in as themselves.
Channel details →Whether the conversation is over SMS or WhatsApp, attribution and audit logging work the exact same way.
How it works →Built on the right rails
If a customer disputes a quote or your records get pulled, you have a clean answer. Go2Msg handles 10DLC, opt-out tracking, and the official WhatsApp Business API — and keeps an immutable record of who said what to whom.
See it in actionWho's it for
Multiple staff. One customer line. Quotes that turn into real money. The kind of conversations you can't afford to lose track of.
Your customers' stories go here. Once you have a few real users, drop their quotes in — a sentence or two about how Go2Msg replaced their shared phone lands harder than any pitch we could write.
The quote problem
"Bob said $200 yesterday." With a shared phone, you can't prove who quoted what — or whether the customer is bluffing.
Solved by per-user attributionThe off-boarding problem
An employee leaves. They had the shop's phone last week. What did they send? Did they take customers with them?
Solved by audit trail + revocable accessGet started
The accountability, off-boarding, and dispute risks of running customer comms off one device — and how to move on.
→ ChecklistWalk through your current setup and identify exactly where attribution and audit gaps live in your team.
→ WalkthroughHow the WhatsApp Business API supports multi-user access the right way — no shared logins, no shared devices.
→A note from the founder
"We kept watching shops run their entire customer comms off one phone — the back-office iPhone, the manager's WhatsApp, the receptionist's text plan. Nobody could tell you who quoted what, and the second someone left, half the relationships walked out the door. Go2Msg is the shared inbox that should have existed all along."
The Go2Msg team · Founders
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